Holiday Inn Express Crestwood by IHG | Hotel in Crestwood
Hotel
7.8
(1004 Reviews) |
1 Bathroom
Available rates:
Hotel in Crestwood
Hotel in Crestwood with an indoor pool and free breakfast This smoke-free hotel features an indoor pool, a fitness center, and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Holiday Inn Express Crestwood by IHG offers 123 accommodations with safes and complimentary newspapers. Flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided.
This Crestwood hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
Recreational amenities at the hotel include an indoor pool and a fitness center.
Check-out before 11:00 am contactless check-out available express check-out available
Child Policy
Children are welcome. rollaway/extra beds are available for usd 20.0 per stay. cribs (infant beds) are not available.
Payment Policy
Rollaway bed fee: usd 20.0 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed (service animals are welcome, and are exempt from fees)
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted
Reviews
Stephen J.
Dec 31, 2025 02:03:16 AM
Review Score:
4
Summary: The room had white bedding and was decorated and furnished nicely. The bathroom fixtures were up to date.
My poor rating stems from the lack of cleanliness and how poorly the room was stocked. The floor was not vacuumed...lots of particles of something foreign along with pennies and beer bottle caps pushed up against the base of the bed.
There were zero cups in the room...not in the bathroom or with the coffee maker. The coffee center had clearly not been restocked.
There was no ice bucket.
There was no bath mat or hand towels and only two towels and two wash cloths. The bed looked as it had been changed but I question whether it had been due to the lack of care in other parts of the room.
Had the room been cleaned, our stay would have been absolutely fine. I called the front desk to report our findings and while the clerk said he took notes on what was wrong with the room, he did not offer to move us into a clean room.
I will give the clerk grace because when we checked in, he apologized for fumbling a bit with the computer and mentioned that he was very new to the company.
The hotel and parking lot were bustling so perhaps there was nowhere to move us. I would have expected to hear from someone the following day but never did and am disappointed that there was no follow up.
I would give this hotel a chance because I am typically not disppointed with IHG properties. Possibly a fluke. I would definitely check the room out before hauling in my luggage.
See All Reviews
Reviews
Stephen J.
Dec 31, 2025 02:03:16 AM
Review Score:
4
Summary: The room had white bedding and was decorated and furnished nicely. The bathroom fixtures were up to date.
My poor rating stems from the lack of cleanliness and how poorly the room was stocked. The floor was not vacuumed...lots of particles of something foreign along with pennies and beer bottle caps pushed up against the base of the bed.
There were zero cups in the room...not in the bathroom or with the coffee maker. The coffee center had clearly not been restocked.
There was no ice bucket.
There was no bath mat or hand towels and only two towels and two wash cloths. The bed looked as it had been changed but I question whether it had been due to the lack of care in other parts of the room.
Had the room been cleaned, our stay would have been absolutely fine. I called the front desk to report our findings and while the clerk said he took notes on what was wrong with the room, he did not offer to move us into a clean room.
I will give the clerk grace because when we checked in, he apologized for fumbling a bit with the computer and mentioned that he was very new to the company.
The hotel and parking lot were bustling so perhaps there was nowhere to move us. I would have expected to hear from someone the following day but never did and am disappointed that there was no follow up.
I would give this hotel a chance because I am typically not disppointed with IHG properties. Possibly a fluke. I would definitely check the room out before hauling in my luggage.
Moira
Dec 8, 2025 08:41:22 PM
Review Score:
6
Summary: The staff was great. There seemed to be something wrong with the ventilation in the pool area. Everything was soaked and water was dripping from several areas of the ceiling and ducts. The kids also mentioned a lot of things on the bottom of the pool. Otherwise, it was a good experience.
Kevin
Nov 12, 2025 08:16:30 AM
Review Score:
10
Summary: The staff was very friendly, and the room was clean. Price was not bad either! All in all, it was a nice overnight!
Lydia
Oct 28, 2025 12:43:20 AM
Review Score:
8
Summary: Very clean, comfortable room, decent breakfast and nice size clean pool. I will say though, the elderly lady who handles the breakfast area was rude and had smart remarks when customers had questions or concerns about breakfast. They were out of eggs and i asked if they are going to bring more cause they were out at the time of me going down to eat. Breakfast is from 730-9am. I was down stairs to eat at about 730am. When i asked if there will be more eggs she said “ I’m only one person you need to give me time” as if i asked her multiple times. I simply asked once. After i sat to eat i over heard 2 other family’s complaining about the same lady and her attitude when she was asked a simple question. Other then that i had a pleasant stay.
Tristan
Oct 19, 2025 07:05:55 PM
Review Score:
6
Summary: The rooms are decent and clean. The hotel’s location offers convenient dining and shopping options. The nightly rate is affordable, but I recommend booking directly through their reservation system as Hotel.com and Expedia charge more.
I wanted to experience the hotel’s pool, but unfortunately, I didn’t get a chance to. During check-in, I signed my initial paperwork for my initials and signature. The front desk lady then handed me some paper about a weekend ordinance regarding parties and room occupancy. I read it with some dismay, but I was surprised to see that other guests were also checking in without receiving the same information.
I asked why I was the only one signing the paper, and the front desk person and assistant manager (who introduced herself as such) stated that they had already signed it in a previous contract. I politely asked one of the other guests if they remembered signing it, but they said no.
That was the beginning of my troubles. While on the elevator, it started making loud noises and buzzing, and it stopped between floors 3 and 4. As soon as the doors opened, I got off and started recording my Will on my phone just in case the elevator plummets from the 4th floor while I’m inside.
As a result of the elevator issue, we had to take the stairs for the entire stay. There was an out-of-order sign placed on both elevators throughout the weekend.
I’ve checked out and 7 days later I still have not received deposit.
Tonja
Sep 29, 2025 07:41:26 PM
Review Score:
8
Summary: The staff was friendly and very accommodating. Rooms were clean. Very cold in the room initially however we were able to adjust the temperature. Parking very sufficient.
Wanda
Sep 14, 2025 10:54:49 PM
Review Score:
10
Summary: Friendly staff
Marilyn
Sep 14, 2025 02:29:10 AM
Review Score:
6
Summary: So many things were broken all the way down to the pump soap in the bathroom. I wondered how long this property has been a holiday Inn because this is not the standard I am use to. The worse thing for me was I booked a handicap room and the room had one of those very low profile toilets. The toilets in the pool area were taller but there was no door knob to close the door. Oh I am still waiting for those hash brown potatoes that I have enjoyed at all the other holiday Inns.I actually gave up trying to get things corrected. My hands will shake the next time Holiday Inn comes up as a choice.
Tonja
Sep 12, 2025 01:09:24 PM
Review Score:
8
Summary: Night clerk check is in with great customer service after our flight was much delayed. Room was nice and comfortable. The bathroom could have use more attention on the floor and toilet.
Jordan
Sep 11, 2025 04:53:00 AM
Review Score:
8
Summary: Loved the room , and cinnamon rolls and sausage at breakfast bathroom water took a little while to get hot and tub needs repainting sill definitely stay again
