Is this New Albany hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the New Albany hotel have a swimming pool?

Yes, this New Albany hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is New Albany hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the New Albany hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the New Albany hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the New Albany hotel?

Based on the information reported by the owner or manager, the New Albany hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for New Albany hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the New Albany hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hampton Inn New Albany Louisville West | Hotel in New Albany

8.8 (722 Reviews) | 1 Bathroom

New Albany Hotel | Hampton Inn New Albany Louisville West

Hotel in New Albany

Riverwalk hotel with free breakfast and a fitness center
This hotel features a fitness center, a 24-hour business center, and a conference center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite.
Weekly housekeeping is available.
Hampton Inn New Albany Louisville West offers 128 accommodations with MP3 docking stations and complimentary newspapers. 42-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This New Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available early check-in subject to availability express check-in available minimum check-in age: 21

Check-out

Check-out before 11 am contactless check-out available express check-out available

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Pet fee: usd 50 per pet, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total pets pets allowed for an extra charge of usd 50 per pet, per stay service animals are welcome, and are exempt from fees welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of cleanstay (hilton) this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Jillian

Oct 2, 2025 10:00:26 AM

Review Score: 6

Summary: The clerk at check-in was nice enough, but not what I would call customer-service-oriented. He did not seem very knowledgeable about the area and seemed more concerned with his personal life than our stay/questions. Usually, we find Hampton Inns a "cut above" other similar hotels, but this one was a little disappointing. The lobby area and breakfast area were nice and clean. I appreciated the ice water and cookies at the front desk. However, once we started heading to our room, the hotel took on a different feel. The carpet in the hallway showed visible dirt (or mud that they had tried to clean, but had turned the carpet brown) and the rooms' doors had streaks/marks. Everything was gray, so it just seemed a little bleak. Our room was OK ~ clean with attempts at updates, but it felt a little musty and more cramped than other Hampton Inns I've stayed at.

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Hampton Inn New Albany Louisville West | Hotel in New Albany

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